We maintain and develop online stores and applications

Gain flexible technical and UX support. We respond instantly - no need to wait weeks to start implementing urgent changes.

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Your reliable technical support

Sopchy Software House team working on technical support for the online store

A Sopchy developer optimising web application performance

How we maintain and develop existing online stores and applications?

We ensure stable operation and growth of your online store or application.

We develop online stores and applications

We analyse the current state of your online store or application
We present possible improvements and development directions
We set priorities and an implementation schedule

We improve UX and loading speed

We analyse current user journeys and behaviour
We prepare and implement UX changes, measuring their impact on conversion
We assist in conducting A/B tests

We eliminate existing errors

We test and identify issues in your online store or application
We improve design, functionality and integrations
We respond immediately to critical errors

We update online stores and applications

We update Open Source systems (PrestaShop, Magento, WooCommerce)
We update custom store systems
We update web applications, including legacy code

We support your marketing

We implement analytics and server-side conversions
We integrate marketing tools and marketing automation
We export data to external platforms (e.g. Google Merchant Center, Meta)

We monitor the availability of online stores and applications

We automatically monitor store and web application availability with email and SMS notifications.
We respond to technical issues
We provide constant or periodic developer availability 24/7

Let’s talk about supporting your project

Catherine

+44 7541 287643 info@sopchy.co.uk

We value your opinion

In recent years, we have built e-commerce stores, web applications, and mobile apps for many amazing people.

“It is a great pleasure to recommend Sopchy as a reliable partner […] Their approach to work is based on a solid understanding of the end user, which allowed us to achieve our intended business goals. […] We have faced many challenges together and could always count on their support and professional advice. […]”

Krystian Stolecki

Luxtrade

“[…] What pleasantly surprised us was the agency’s comprehensive approach to the project itself, referencing literature to justify the product card layout, presenting trends, and being ready to develop joint solutions.[…]”

Katarzyna Matusiak

Co-Founder - Carein

“First of all, I would like to emphasise the good and prompt communication with all members of the Sopchy team, especially with Mr Michal Tumilowicz - throughout the project I was kept informed about its current status and the planned next steps. […]”

Wojciech Kremer

Kremer Legal

“We are very satisfied with our collaboration with Sopchy on the development of modules designed for easy and intuitive integration of PayEye payments with e-commerce systems. Sopchy is not only a team of skilled specialists but also a partner who understands our needs perfectly […]”

Daniel Jarzab

CEO at PayEye Company

“I recommend working with Sopchy to everyone. Communication, project execution, and delivery are of the highest standard. Professionals who truly know their craft.”

Kamila Wozny

Sollkat

“[…] We sought help from around 10 programmers and server specialists in other fields, but it didn’t yield any results. Fortunately, we found Sopchy, where, in addition to extensive expertise, we experienced excellent customer service and support. We have now been working together for several months and intend to maintain this collaboration for a long time.”

Piotr Wojtkow

CEO - Wojtków Szkolenia and Psiedszkole

The Sopchy team implemented our idea for custom software that enables smooth and convenient appointment bookings with our specialists. They not only managed to create solutions convenient for our patients but also streamlined operations across four locations. […]”

Malgorzata Wozniak

HappyLife

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Frequently asked questions about
technical support

How does technical support work?

Technical support involves full oversight of your online store or app, from analysing and improving performance to fixing issues, applying updates and monitoring availability.

Can you support the growth of existing online shops and apps?

Yes. We help maintain and develop online stores and applications. We analyse the current state of the project, suggest improvements and prepare an implementation schedule.

Do you update different e-commerce systems and applications?

Yes. We support PrestaShop, Magento, WooCommerce, custom solutions and web applications, including those built on older (legacy) code.

What is the response time in urgent cases?

In urgent cases, such as critical errors or outages, we respond immediately. You can be confident that the team will prioritise your issue and restore your online store or application as quickly as possible.

How soon can you start the development process?

Once the implementation scope is agreed, we usually start the work the same day. We understand that business and the e-commerce market are dynamic, and we approach development work with the same agility.

Do I have a dedicated account manager?

When working with Sopchy, you have a dedicated account manager and a technical consultant.

Do you have a ticketing system?

We have a system where you, as a client, can access all ongoing tasks. Within the system, you can submit new requests, provide feedback to the technical team, and track the progress of each task.

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