CRM system development for your business
CRM system development, CRM implementation for business, software house CRM, company that builds CRM systems, CRM system design, bespoke CRM
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In recent years, we have built e-commerce stores, web applications, and mobile apps for many amazing people.
“It is a great pleasure to recommend Sopchy as a reliable partner […] Their approach to work is based on a solid understanding of the end user, which allowed us to achieve our intended business goals. […] We have faced many challenges together and could always count on their support and professional advice. […]”
Krystian Stolecki
Luxtrade
“[…] What pleasantly surprised us was the agency’s comprehensive approach to the project itself, referencing literature to justify the product card layout, presenting trends, and being ready to develop joint solutions.[…]”
Katarzyna Matusiak
Co-Founder - Carein
“First of all, I would like to emphasise the good and prompt communication with all members of the Sopchy team, especially with Mr Michal Tumilowicz - throughout the project I was kept informed about its current status and the planned next steps. […]”
Wojciech Kremer
Kremer Legal
“We are very satisfied with our collaboration with Sopchy on the development of modules designed for easy and intuitive integration of PayEye payments with e-commerce systems. Sopchy is not only a team of skilled specialists but also a partner who understands our needs perfectly […]”
Daniel Jarzab
CEO at PayEye Company
“I recommend working with Sopchy to everyone. Communication, project execution, and delivery are of the highest standard. Professionals who truly know their craft.”
Kamila Wozny
Sollkat
“[…] We sought help from around 10 programmers and server specialists in other fields, but it didn’t yield any results. Fortunately, we found Sopchy, where, in addition to extensive expertise, we experienced excellent customer service and support. We have now been working together for several months and intend to maintain this collaboration for a long time.”
Piotr Wojtkow
CEO - Wojtków Szkolenia and Psiedszkole
The Sopchy team implemented our idea for custom software that enables smooth and convenient appointment bookings with our specialists. They not only managed to create solutions convenient for our patients but also streamlined operations across four locations. […]”
Malgorzata Wozniak
HappyLife
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1. What is a CRM system
A CRM system is a tool that helps a company serve its customers better. Its main purpose is to improve sales, customer service and marketing. The system manages contacts and the customer database and automates sales. It also tracks the history of customer interactions, such as emails sent, and generates reports and sales forecasts.
A well-planned approach to building a CRM system gives a company a tool that organises sales processes and speeds up the team's work. The system improves communication with customers and takes over repetitive tasks.
2. What determines the cost of implementing a CRM system?
The cost of building a CRM system depends on several factors. The most important are the size of the company, the number of users, the scope of required features and the number of integrations. Large companies often need advanced personalisation, process automation or additional analytical modules. In such cases, costs are considerably higher than for small and medium-sized businesses, where the scope of work is smaller.
Implementation alone is not the end of the work on the system. Building a CRM system also involves planning, configuration and tailoring features to the company's needs. Once launched, the system needs ongoing technical support. Thanks to this, any issues that arise during use are resolved much faster.
3. How long does it take to implement a CRM system?
The implementation time depends on the size of the company and the number of system users. It is also influenced by the complexity of business processes and the scope of features the CRM is meant to have.
Building a CRM system begins with a thorough analysis of the company's needs. At this stage, it is necessary to determine what data and processes the system should handle and exactly who will be using it. Based on the information gathered, the appropriate modules and system configuration are designed.
The next stage involves functional and integration testing. This allows errors to be caught and corrected straight away. Once testing is complete, the CRM system is implemented. In practice, building a CRM system takes anywhere from a few weeks to several months. On top of this, time must be allowed for staff training, so that the team can quickly learn to use the new tool.
4. The importance of a CRM system in company management
A CRM system gathers everything a company knows about a customer in one place. Before a call, a salesperson can see order history, recent emails, complaints and notes from previous meetings. There's no need to search through a colleague's inbox or Excel spreadsheets. That's why building a CRM system should start with establishing which customer data each department actually needs.
Integration with other tools matters a great deal. Linking the CRM with an ERP system means a salesperson can see stock levels and payment status without ringing the accounts department. Integration with an online shop brings orders and buyer data straight into the customer database. Meanwhile, linking it with email and calendar records every message and meeting against the right contact.
A CRM system also takes over repetitive tasks. It can remind a salesperson to follow up with a customer who hasn't responded to a quote in a week. It can send a thank-you email after a first purchase, or assign a new enquiry from the website to the person responsible for that region. Each such task saves the team a few minutes, which adds up to many hours over a month.
Sales managers, in turn, get reports without manual counting. They can see how many quotes are in progress, what stage they're at and their total value. They can also see which salesperson closes the most deals and which sources bring in the best customers. This makes it easier to plan the marketing budget and sales targets for the next quarter. Building a CRM system tailored to a specific company allows reports to be designed around the questions management actually asks.
5. Data security in CRM
Data security is one of the most important areas when building a CRM system. The system stores sensitive information: customer personal data, contact history and sales information. Building a CRM system without clear data protection rules can lead to a loss of customer trust or breach legal requirements.
Access control plays a major role here. It ensures each user only sees the information they need for their work. A well-planned CRM also has regular backups, protection against external attacks and monitoring of user activity. This approach protects data while also ensuring the system's continuity and the stability of the company's processes.
Summary
The time and cost of building a CRM system depend on the size of the company, the number of users, the scope of functions and the complexity of its processes. Implementation includes needs analysis, module design, testing and staff training. A well-designed system gives salespeople a full picture of the customer and takes over repetitive tasks. For management, it provides reports that make decision-making easier. Data protection rules, such as access control and backups, build customer trust and protect the company from regulatory breaches.